About Us

Seamless property solutions with expertise and innovation.

aBOUT uSM

who we are

Established over 50 years ago in 1971, Universal Services and Maintenance began by offering fundamental cleaning services to a handful of small buildings. The driving force behind the company's inception and a key stakeholder is Antoine Kiameh, the founder.

As an ISO 9001: 2008 certified company, we have highly effective in-house teams dedicated to training, health, safety, and the environment, ensuring the maintenance of sustainable communities in perfect operational shape.

Experienced Staff

USM Qatar has a highly experienced group of staff who have been recruited for their specific abilities and innovative ideas that they bring to the team.

Service Reputation

USM Qatar has built up a reputation for providing high-quality service. This success has been driven by a dedication to the smallest details, a principle that has shaped our reputation from the beginning

Value for Money

USM Qatar operates on an OPEN BOOK basis, offering best practice benchmarking of costs and levels of service delivery to ensure value for money

oUR JOURNEY

Milestones

A path of growth, innovation, and unwavering commitment to excellence.

1971
USM establishment in Lebanon
1979
USM in Jordan as medico
1986
first healthcare operation
1996
first university operation
2002
First catering SAL establishment
2007
USM in Kuwait as marafick management
2008
USM in qatar
2017
marafick in Saudi arabia
2021
USM in Kuwait as USM kuwait

MISSON & VISION

Giving A Meaning To Cleaning

Our Mission

Our objective is to attain leadership in our designated FM services markets by consistently pursuing elevated standards of service delivery, efficiency, and quality in collaboration with our clients and partners. The unwavering commitment of our staff to achieving excellence stands as the primary factor in our success.

Our Vision

At Universal Services and Maintenance (USM), our vision is to be the unrivaled leader in the FM services industry. We aspire to set new benchmarks in service excellence, efficiency, and quality through continuous collaboration with our clients and partners. By fostering a culture of innovation and adaptability, we aim to stay ahead of industry trends and provide cutting-edge solutions that exceed expectations.